Privacy Policy

This Privacy Policy applies to account owners and users who sign up for a Bildby account to create or manage forms, visitors who browse our marketing website without creating an account, and form respondents who submit responses to forms built with Bildby (“Respondents”).

For most of the data we collect about our own users and visitors, Bildby acts as a data controller. For data collected through forms created by our users, the user (form owner) is generally the data controller, and Bildby acts as a data processor on their behalf.

If you are responding to a form built with Bildby and you have questions about how your data is used, please contact the form owner directly.

We collect different types of information depending on how you interact with the Services.

Account data. When you create a Bildby account or update your profile, we may collect first name, last name, email address, workspace or organization details, and any other information you choose to add to your profile. We do not store your password. Bildby uses email-based one-time codes or secure links (OTP / magic link login) for authentication.

Billing and payment data. If you subscribe to a paid plan, payments are processed by Paddle. What we receive may include your name, email address, billing address and country, subscription plan, status, and transaction details. We do not store your full credit card number or full payment instrument details.

Usage and device data. When you access or use the Services, we may automatically collect IP address, browser type and version, device type and operating system, language and time zone, referring URL or domain name, pages viewed, features used, actions taken in the App, and access timestamps, session duration, and error logs.

Cookies and similar technologies. We use cookies and similar technologies to keep you logged in, remember your preferences, and measure usage of the Services and improve performance. Where required by law, we will request your consent before placing non-essential cookies such as analytics cookies.

Form content and responses. When you use Bildby to create forms, we store the content of your forms and any responses submitted by Respondents, including questions, labels, form configuration, responses, and uploaded files. As a form owner, you decide what information to collect and are responsible for ensuring your forms comply with applicable privacy laws.

Integrations and third-party accounts. If you connect Bildby to third-party services, such as Google sign-in or Google APIs, we may receive the minimum information needed to provide the requested integration, such as your name, email address, profile image, or selected files and spreadsheets.

Communications and support. If you contact us, we may collect your name, email address, the content of your message and attachments, and our correspondence and internal notes about your request.

We only process your data when we have a valid legal basis. Depending on your location, these may include performance of a contract, legitimate interest, consent, and legal obligations.

Providing and maintaining the Services. We use your data to create and manage your account and workspaces, authenticate you, provide core functionality to build and manage forms and responses, and process your subscription and payments.

Improving and securing the Services. We use usage, device, and log data to monitor performance, fix errors, prevent fraud and abuse, improve the App, and analyze feature usage.

Communications and support. We use your contact details to send transactional messages, service notifications, security alerts, billing emails, and support replies.

Marketing. Where allowed by applicable law, we may use your email address to send product updates, tips, promotional content, or invitations to try new features or plans. You can unsubscribe at any time.

Legal compliance and protection. We may process and disclose your data as reasonably necessary to comply with legal obligations, respond to lawful requests, enforce our Terms and Conditions, and protect Bildby, our users, or the public from harm.

We do not sell your personal data.

Service providers. We use trusted third-party providers to help us operate the Services, such as hosting and infrastructure providers, email delivery and communication tools, analytics providers, logging and monitoring providers, Paddle, and customer support tools. These providers process your data on our behalf and according to our instructions.

Other users in your workspace. If you collaborate within a shared workspace or team, certain information such as your name, email, role, and activity may be visible to other authorized members of that workspace.

Form owners and respondents. If you are a Respondent, information you submit through a form is shared with the form owner and any collaborators they invite. If you are a form owner, we may display your name or workspace details to Respondents where configured by you.

Business transfers. If Bildby is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your data may be transferred as part of that transaction.

Legal obligations. We may disclose your information if we believe in good faith that disclosure is reasonably necessary to comply with a legal obligation, protect rights or safety, or detect, prevent, or investigate fraud, abuse, or security incidents.

We may process and store your personal data in countries other than the one where you live. Where required by law, we implement appropriate safeguards, such as standard contractual clauses, to ensure that your personal data remains protected when transferred internationally.

We keep your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

1. Account data: retained while your account is active and for a reasonable period after closure for backup, security, and record-keeping.
2. Billing and payment data: retained for the period required by applicable tax and accounting laws.
3. Usage and log data: retained for a limited period for security, analytics, and troubleshooting.
4. Form content and responses: retained as long as your account remains active or until you delete the forms or responses, subject to backups and legal obligations.

We may retain anonymized or aggregated data that no longer identifies you, for analytics and business purposes.

Depending on your location and applicable law, you may have rights of access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent.

To exercise any of these rights, please contact us using the details in the Contact section. We may need to verify your identity before responding to your request.

If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

The Services are not intended for use by children under 18 years old, and we do not knowingly collect personal data from children under 13. If you believe we have collected data about a child without appropriate consent, please contact us and we will take steps to delete such data.

We use appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and limiting access to your devices and browser session. If you believe your account or data has been compromised, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice, for example via email or in-app notification.

Your continued use of the Services after any changes have taken effect means you accept the updated Privacy Policy. If you do not agree with the changes, you should stop using the Services and close your account.

For questions or support, contact Bildby.

Email: support@bildby.com
Website: https://bildby.com